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How to use this manual

Select one of the topics on the left navigationbar or search for a key word that may help you on the right side.

Welcome to our new iOS App

With the first start up , our new tour will start. After the tour you will be guided to the sign up. If you already have a Boxcryptor account, you can switch to the sign in.

FAQ - Frequently asked Questions


 The app is crashing at the start - what should I do now?

Please reinstall the whole app. If it still doesn't work, then contact us.

 I can't encrypt files/folders, which are already uploaded.

That's not possible. As you know, Boxcryptor is a client based encryption software, so the files have to been physically accessible to encrypt them.

 Two factor authentification doesn't work.

The two factor authentification via sms does not work, because you have to exit the Boxcryptor app to get the code. We are investigating time to solve this problem.

 Difference between iCloud and iCloud Drive

Some user already noticed, that you can not add the iCloud Drive as a provider with our new iOS app.

Apple first integrated the iCloud. The iCloud enables a cloud folder for every app so you can access the specific files with this app on every device.

Later, Apple introduced the iCloud Drive, a typical cloud storage. Within the iCloud Drive, you can access all other iCloud folders. However, technically we can access all iCloud folders and the iCloud Drive with Boxcryptor for Mac but we can not access the iCloud Drive with the Boxcryptor iOS app. Only the Boxcryptor iCloud folder.





Boxcryptor for iOS Search

What are you looking for?



We are real people!
My name is Andrea and I am founder and CEO of
Boxcryptor. If you can't find what you are looking for,
please send us an email and we will answer you as
soon as possible.




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