Aiuto
FAQ & Troubleshooting
- Off-Migration Guide: Decrypt all Boxcryptor encrypted files
- What happens if Boxcryptor goes out of business?
- I Cannot Connect to the Boxcryptor Servers
- Use self-signed Certificates for Cloud Provider
- I Cannot Move a File to an Encrypted Folder
- Camera Upload is Not Working
- Where can I download Boxcryptor Classic?
- Outdated Clients
- Cannot open some files
- What is a FolderKey.bch and a .bclink file
- Recover Account Access if Second Factor (2FA) is Lost
Payment
Who or What is MyCommerce Share-It?
Our main goal is to provide the best data protection solution for cloud storage possible. In order to focus on developing a great product, we partner with MyCommerce Share-It from Digital River for the processing of payments. They handle everything regarding the payment of our paid plans. Therefore, do not be surprised if you receive payment related emails from them, and not from us – everything is fine and as it should be.
Change your Subscription
To change any of your subscription details, have a look at them here.
The plan details let you:
- Update Your Payment Method
- Upgrade Your Account
- Enter Your Product / License Key
- Cancel Your Subscription at any time.